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> They haven't responded to my "account suspension appeal" which is just a google form to enter your email address, not even a box to enter any details. The co
by hackerlight 2y ago
> They haven't responded to my "account suspension appeal" which is just a google form to enter your email address, not even a box to enter any details.
The complete lack of customer service is going to get more and more dystopian as these AI companies become more interwoven with everyday life.
- crucialfelix 2y agoConsidering the hype and high traffic, I would assume they are just overwhelmed and can't resolve all customers issues fast enough. Or maybe they decided to build a system for Claude to judge account suspension appeals and that's still in beta, and they won't throw humans at the task.
- stavros 2y agoIf they can't resolve their erroneous bans fast enough, dare I recommend they ban fewer people in the first place?
- deleted 2y ago[deleted]