An exercise (whether writing or verbal) that helps me redirect or alleviate some of the anger is to simply ask "How do I imagine that person might be feeling?"

An exercise (whether writing or verbal) that helps me redirect or alleviate some of the anger is to simply ask "How do I imagine that person might be feeling?" The trick is, when I'm feeling angry, I don't often want to answer. But when I do, it can help me realize that the current situation may also be hurting or frustrating the people who had been the targets of my anger, and then maybe we can work together to get rid of the problem. This seems to help me when calling customer service, because now I'm not fighting against them but fighting alongside of them.