They took away the in-store phones while I was working there too. Taking phone calls definitely added work to the (in my opinion) already overworked employees,

They took away the in-store phones while I was working there too. Taking phone calls definitely added work to the (in my opinion) already overworked employees, but from a customer standpoint, it’s absolutely ridiculous to not be able to call the store who has your computer. The corporate mindset is “let’s cut costs and let the people working at customer service/Geek Squad/the sales floor take the blame from angry customers for our streamlining.”