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They pushed this online experience in a super half-assed way too. I bought a Chromebook, online, for my disabled mother, and its battery failed in three weeks.
by Blackthorn 3y ago
They pushed this online experience in a super half-assed way too. I bought a Chromebook, online, for my disabled mother, and its battery failed in three weeks. They demanded that to RMA it it had to be physically brought to a store. Nevermind that they've closed stores like mad so there wasn't any near her, and even if there were she CANNOT DRIVE. Then to add insult to injury, they made it impossible to even reach their stores by phone, all calls go to central call centers now so we couldn't try to set up any sort of pickup with a nearby store.
After that experience, I swore I would never buy a product from Best Buy ever again. Online, in person, doesn't matter. Permanently gone as a customer.
- theboogieman 3y agoThey took away the in-store phones while I was working there too. Taking phone calls definitely added work to the (in my opinion) already overworked employees, but from a customer standpoint, it’s absolutely ridiculous to not be able to call the store who has your computer. The corporate mindset is “let’s cut costs and let the people working at customer service/Geek Squad/the sales floor take the blame from angry customers for our streamlining.”