That has been the case forever. Geek Squad and Co cater to most people - who won' t attempt even the simplest repair themselves. After that, yeah, the incentive

That has been the case forever. Geek Squad and Co cater to most people - who won' t attempt even the simplest repair themselves. After that, yeah, the incentives are poorly aligned for the customer - when the repair business is also one of the main sellers of new hardware...