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GPT Chatting with Xfinity support getting discounts
- JumpCrisscross 3y agoWow, this is going be a cluster when people start giving every AI on the internet their credentials.
- kelseyfrog 3y agoThe AI/Acc-ers are going to succeed at forcing change. The problem is that not all change is for the best
- deleted 3y ago[deleted]
- CharlesW 3y agoIf you want a better deal you'll need to play chicken with the retention department. In the course of canceling service with Cox a couple days ago, they went from $140/month for unlimited 500 Mbps service (download, only <15 Mbps upload) to $60/month before they gave up.
- arealaccount 3y agoI’ve ended up taking the offer before only to continue getting bills for the original price, with the updated price definitely coming next month for months, eventually landing with “we have no record of that deal being offered”
- bityard 3y agoComcast, in particular, has agents that will flat-out lie to you in order to get you off the phone. I went through this a few years back. It took around 6 calls and I spoke to at least a dozen different people all around the world. My promotional rate expired and I wanted to step down to a lower-speed plan. Every time I explained this to the agent, they would start with an upsell to a HIGHER-priced plan. And then, after I refused it, ANOTHER higher-priced plan. Once they wasted at least 5 minutes of my time on sales pitches, the call proceeded in one of two paths: 1. They would promise to make the changes to my account exactly as I requested. The next day, I would check my account on the web site and see that nothing has changed. When I called back, the next agent I talked to claimed to have no record my ever calling them before. Which loses its humor around the 4th call or so. 2. In the middle of my explaining, the agent would say, "hello? hello?" and then hang up. This happened way too often, and too predictably to be coincidence.
- tharkun__ 3y agoAnd yet you are still their customer, so it worked? Unless you actually walk and others do too this is just gonna continue.
- xkqd 3y agoMy municipality signed a 30 year exclusivity agreement with Comcast. In exchange for the rollout, no one else can offer broadband until 2029. I don’t understand how this can be legal.
- tharkun__ 3y agoThat's an absolutely fair complaint. Just like these exclusive deals with landlords in some condos etc (wasn't that banned by the FCC but being subverted? And FCC only covers the US anyway). That said 1999 was way different regarding broadband than today. Still dumb to sign a 30 year contract (in 20/20 hindsight) but we also don't have all the details of your specific situation. There definitely are also stories of "municipal ISPs" and such being spring up to solve the rural broadband dilemma instead of "selling out". In such a case don't complain about not getting anywhere with trying to get a better deal. You already lost before you even called as they know you won't walk.
- bityard 3y agoMy options in this neighborhood are: 1) Comcast cable 2) AT&T DSL 3) Move. Comcast is terrible but they are the lesser of the two evils, although 3 is hopefully on the horizon.
- bityard 3y agoThis only works if you are actually ready to walk, though. Retentions department people are trained to spot bluffers. Also depends on their market, how the company is doing that quarter, when you call, who you get, etc. I have cancelled services with companies (legitimately), expecting them to counter-offer and they just said, "okay, I've entered your request into the system, have a nice day."
- toomuchtodo 3y agoYou sign up the next day with the new signup offer.
- brianwawok 3y agoWhich they charge a setup fee because they know.
- toomuchtodo 3y agoThis has not been my experience when cycling service in the Chicago suburbs recently for someone, assuming you self service install and not have a tech sent out.
- sa-code 3y agoI would down vote this if I could.
- swozey 3y agoThe amount of money I pay for Xfinity is astonishing. I think my gigabit internet bill is around $130 or so with all of the fees etc. I used to pay something like 70 for gigabit when I lived in TX.
- diordiderot 3y agoThis seems like a clandestine promotional post
- qmarchi 3y agoAlthough neat, it's definitely _wayyyy_ too wordy for any real human conversation. Generally, "tweet" sized messages are far easier for someone on the other side to understand. If this was an email, it would be fine, but it's chat.
- bityard 3y agoWell, I think it helps to understand that this is a negotiation and there are tactics to it. If you have little actual leverage but lots of time and confidence, it helps to do most of the talking, because you are essentially (politely) repeating your talking points over and over, in the hopes of wearing the other party down. This is basically what politicians and salescritters do for a living, by the way. The conversation in the video is actually rather bad at showing off the bot's abilities (if that was the intent) because the agent gave the caller what they wanted right away and the caller just accepted it. But all good negotiators NEVER take the first offer and usually don't take the 3rd or 4th either. If you really want the best deal possible, you have to keep asking permutations of, "Is that really your best offer?" Or "Can you throw anything else in?" Or "Can you do any better than that?"
- RockRobotRock 3y agoI reverse engineered Xfinity support chat for a FinTech app which does bill negotiation. The idea at the time was to have our agents working on many customers at once. It's funny to imagine both companies using GPT and fighting in a kind of auto-battler over rates and refund credits.
- ipunchghosts 3y agoAccess denied.
- iamleppert 3y agoSmells like someone trying to sell another AI tool no one asked for.