"Add a little randomness to the cadence. People think they want regular cadence, but they’re happier with bounded irregularity." No. I get periodic updates fr

"Add a little randomness to the cadence. People think they want regular cadence, but they’re happier with bounded irregularity." No. I get periodic updates from my staff, and I receive periodic internal communications. "A little randomness to the cadence" would add nothing. Would a little randomness to a weekly magazine add something - Tuesday one week, Thursday the next? Would a little randomness to the quarterly earnings call - three interceding months one time, four months the next - add anything? No. "Within reason, deliberately engineer pleasant surprises so you can include them in your updates." No. Do not waste your time "deliberately engineering" anything in an effort to look good. Do your job. "For example, start by softly expressing the possibility of a problem to give people time to adjust. The next time, state the problem as fact." So you're saying there is a problem, but first just "express the possibility" of a problem? That is, lie? No.