3 ms·

I wish they'd just focus on UX. I shazamed a song at the airport yesterday, and opened spotify once I'd taken my seat. Realising it would be good to listen to

by nomilk 3y ago

I wish they'd just focus on UX. I shazamed a song at the airport yesterday, and opened spotify once I'd taken my seat. Realising it would be good to listen to this during the flight, I scrambled to download it. But nup. Spotify wasn't having it. No 'download' button anywhere. Running out of time until take off, I googled, scanned the top 4 articles, mostly guff, and still nothing (google mostly thought I wanted to illegally download music out of spotify). Anyway, in desperation, tried chatGPT, it said go to the three dots and select download. I tried but there's no download option. So long story short I couldn't download it. Why are basic things so hard.

OccamsMirror 3y ago
I'm not aware of any complex software out there that wouldn't have the same complaint. I don't feel that your frustration is a good reason to not build cool new features for users.
tullatulla 3y ago
I believe you can only make playlists available offline. So, you would have to create a playlist containing that single song and then there should be a download button (didn't test it). What a nightmare.
- mr_mitm 3y ago
  Or view the album and download that
- CGamesPlay 3y ago
  Yeah, but it's maybe not so obvious that this is a bad solution, because allowing single downloaded songs would then also require a way to find those songs while offline. So the best UX would probably end up putting the song into a playlist called "Downloaded Songs", which would always be downloaded. Net result, a playlist that has downloaded songs, with a slightly better UI for putting songs into that playlist.
  - xmprt 3y ago
    But isn't that the whole point of UX engineering? Liked songs is also "just a playlist" but by adding a unique icon for it now you can add it with one tap, filter artists that you like the most, and when you go to an artist's page it can show all the songs by that artist that you've liked.
  - mr_mitm 3y ago
    I think you can create such a playlist. I did that (I called it "on the road" for exactly that purpose) and every time I add a song it's downloaded immediately. Unless they changed something. But yeah in general I agree that Spotify UX is less than optimal.
  - kalleboo 3y ago
    Apple Music has a "Downloaded" browsing section (along with Artists, Albums, Composers, Genres, etc) that you can browse and search separately. Works fine.
  - basil-rash 3y ago
    In Apple music songs can be in three^ states: Null, In Your Library, or Downloaded, with downloaded being a subset of “In your Library”. When you are offline you can look through all your library and see those songs which you’ve added but not downloaded as greyed out, versus the download ones as black. There’s also a view that filters the library so it only shows downloaded. If you click a black Downloaded song, it plays, if you click a grey In Your Library one, it says “Connect to Data to play this song” or similar. ^ I lied, there’s actually a fourth hidden state “Cached” that the UI presents as “In your Library” rather than “Downloaded”, and will give the same “Connect to data…” error if you directly click on it to play while offline. However, if you click Play on the album/playlist/etc itself, you can then navigate via the “Next Button” and “Up Next” queue to pick the song and if you played it recently, it’ll work. Great if find yourself in a plane and there are some songs you’ve been listening to lately but forgot to download. I’ve been meaning to write a blog on “The Hidden Cache Apple Music Doesn’t Want You To Know About” for some time now lol. But knowing Apple I’d half-expect them to “patch the bug” by preventing the hidden cache from being played offline.
- nomilk 3y ago
  It's wild that users have to be psychic enough to figure this out. It's a super daggy solution, but I've found being humble and putting a little message in the app to let users know of oddities goes a long way. E.g. "To download this song, you need to make it part of a playlist" would have been enough. Inconvenient for users wishing to download a song for offline listening, daggy for spotify's UI, but much better than the status quo of frustrating users.
deleted 3y ago
[deleted]
blademaw 3y ago
They already have too many people working on UX. Take for example their recent addition to the desktop app called "Now playing view" which opens every time you play a song (unless you disable it), squishes your current view into a three-pane window, and displays valuable information such as the song's album cover, which is already on the screen in the lower-left corner!
jasonjmcghee 3y ago
I’m weird and use Pandora. It’s a single button click to download any song, album, playlist, station, etc Both from currently playing view or search/list view
- nomilk 3y ago
  Just googled 'import spotify songs to pandora' and see there may be some ways to make the switch painless.
  - jasonjmcghee 3y ago
    It should be noted (huge downside) does not work outside of US afaik. Possible that has changed but doubt it.
mavamaarten 3y ago
Their new UX for liking a track and adding it to playlists is also awful. It's so hilariously bad that I wonder if they ever did user testing. Say you want to like a track and then add it to a playlist. It used to be a heart icon and a plus icon. Now they combined everything into a plus, but depending on your current context it either adds it to an existing playlist or to your liked music. Also, if a track is already liked I would expect to "unlike" it when clicking the now green plus icon. But no they had to make it show a context menu because they combined liking and adding to playlists. It's just so confusing, and the previous UX worked fine and was clear for everyone.
- rebolek 3y ago
  I think you're right no one tested the plus icon. Because if someone did, then they would notice that in the bottom bar, there's [-] [+] but in the playlist, it's reversed, [+] [-]. What a stupid idea, why it's not consistent?
deleted 3y ago
[deleted]
gmueckl 3y ago
What platform was this on? There are really big download buttons in the playlist and album headers on the phone. They are hard to miss.
Lacerda69 3y ago
If you want to own the music aka download it Spotify is the wrong solution. Also pays artists pennies but that's another gripe.
threeseed 3y ago
Switch to Apple Music. One-click add from Shazam to a playlist and there is a setting to make every new song offline. Plus you get significantly higher audio-quality.
onion2k 3y ago
Possibly the UX for songs downloads has been A/B tested into oblivion. This is one of the downsides of 'data driven design' - any feature that's immensely useful in limited circumstances looks unimportant because it appears to be something users don't go to very often. In this case if 99.9% of users are happy being online the entire time, the 'Download' button won't show up in the data very often, so designers will reduce its prominence more and more. It sucks for times when you need it but really that's a reflection of reality - most people just don't need it.
mdrzn 3y ago
Shazam has a feature to automatically add shazammed songs to a "My Shazam" playlist in your Spotify account if you consent to, and then you could set that playlist to be always downloaded offline. Easy peasy.

by nomilk 3y ago

OccamsMirror 3y ago

I'm not aware of any complex software out there that wouldn't have the same complaint. I don't feel that your frustration is a good reason to not build cool new features for users.

tullatulla 3y ago

I believe you can only make playlists available offline. So, you would have to create a playlist containing that single song and then there should be a download button (didn't test it). What a nightmare.

mr_mitm 3y ago
Or view the album and download that
CGamesPlay 3y ago
Yeah, but it's maybe not so obvious that this is a bad solution, because allowing single downloaded songs would then also require a way to find those songs while offline. So the best UX would probably end up putting the song into a playlist called "Downloaded Songs", which would always be downloaded. Net result, a playlist that has downloaded songs, with a slightly better UI for putting songs into that playlist.
- xmprt 3y ago
  But isn't that the whole point of UX engineering? Liked songs is also "just a playlist" but by adding a unique icon for it now you can add it with one tap, filter artists that you like the most, and when you go to an artist's page it can show all the songs by that artist that you've liked.
- mr_mitm 3y ago
  I think you can create such a playlist. I did that (I called it "on the road" for exactly that purpose) and every time I add a song it's downloaded immediately. Unless they changed something. But yeah in general I agree that Spotify UX is less than optimal.
- kalleboo 3y ago
  Apple Music has a "Downloaded" browsing section (along with Artists, Albums, Composers, Genres, etc) that you can browse and search separately. Works fine.
- basil-rash 3y ago
  In Apple music songs can be in three^ states: Null, In Your Library, or Downloaded, with downloaded being a subset of “In your Library”. When you are offline you can look through all your library and see those songs which you’ve added but not downloaded as greyed out, versus the download ones as black. There’s also a view that filters the library so it only shows downloaded. If you click a black Downloaded song, it plays, if you click a grey In Your Library one, it says “Connect to Data to play this song” or similar. ^ I lied, there’s actually a fourth hidden state “Cached” that the UI presents as “In your Library” rather than “Downloaded”, and will give the same “Connect to data…” error if you directly click on it to play while offline. However, if you click Play on the album/playlist/etc itself, you can then navigate via the “Next Button” and “Up Next” queue to pick the song and if you played it recently, it’ll work. Great if find yourself in a plane and there are some songs you’ve been listening to lately but forgot to download. I’ve been meaning to write a blog on “The Hidden Cache Apple Music Doesn’t Want You To Know About” for some time now lol. But knowing Apple I’d half-expect them to “patch the bug” by preventing the hidden cache from being played offline.
nomilk 3y ago
It's wild that users have to be psychic enough to figure this out. It's a super daggy solution, but I've found being humble and putting a little message in the app to let users know of oddities goes a long way. E.g. "To download this song, you need to make it part of a playlist" would have been enough. Inconvenient for users wishing to download a song for offline listening, daggy for spotify's UI, but much better than the status quo of frustrating users.

deleted 3y ago

[deleted]

blademaw 3y ago

They already have too many people working on UX. Take for example their recent addition to the desktop app called "Now playing view" which opens every time you play a song (unless you disable it), squishes your current view into a three-pane window, and displays valuable information such as the song's album cover, which is already on the screen in the lower-left corner!

jasonjmcghee 3y ago

I’m weird and use Pandora. It’s a single button click to download any song, album, playlist, station, etc Both from currently playing view or search/list view

nomilk 3y ago
Just googled 'import spotify songs to pandora' and see there may be some ways to make the switch painless.
- jasonjmcghee 3y ago
  It should be noted (huge downside) does not work outside of US afaik. Possible that has changed but doubt it.

mavamaarten 3y ago

Their new UX for liking a track and adding it to playlists is also awful. It's so hilariously bad that I wonder if they ever did user testing. Say you want to like a track and then add it to a playlist. It used to be a heart icon and a plus icon. Now they combined everything into a plus, but depending on your current context it either adds it to an existing playlist or to your liked music. Also, if a track is already liked I would expect to "unlike" it when clicking the now green plus icon. But no they had to make it show a context menu because they combined liking and adding to playlists. It's just so confusing, and the previous UX worked fine and was clear for everyone.

rebolek 3y ago
I think you're right no one tested the plus icon. Because if someone did, then they would notice that in the bottom bar, there's [-] [+] but in the playlist, it's reversed, [+] [-]. What a stupid idea, why it's not consistent?

deleted 3y ago

[deleted]

gmueckl 3y ago

What platform was this on? There are really big download buttons in the playlist and album headers on the phone. They are hard to miss.

Lacerda69 3y ago

If you want to own the music aka download it Spotify is the wrong solution. Also pays artists pennies but that's another gripe.

threeseed 3y ago

Switch to Apple Music. One-click add from Shazam to a playlist and there is a setting to make every new song offline. Plus you get significantly higher audio-quality.

onion2k 3y ago

Possibly the UX for songs downloads has been A/B tested into oblivion. This is one of the downsides of 'data driven design' - any feature that's immensely useful in limited circumstances looks unimportant because it appears to be something users don't go to very often. In this case if 99.9% of users are happy being online the entire time, the 'Download' button won't show up in the data very often, so designers will reduce its prominence more and more. It sucks for times when you need it but really that's a reflection of reality - most people just don't need it.

mdrzn 3y ago

Shazam has a feature to automatically add shazammed songs to a "My Shazam" playlist in your Spotify account if you consent to, and then you could set that playlist to be always downloaded offline. Easy peasy.