I don't know how many different ways you have tried to communicate with your bank, but in my personal experience a bank will transfer money any way you want if

I don't know how many different ways you have tried to communicate with your bank, but in my personal experience a bank will transfer money any way you want if you send your request by fax. The fact that one platform has 2FA doesn't seems to solve a real systematic problem. And of course there's the whole ACH system on which the level of authentication is "none".