The point about workers using the new system to simulate the old workflow, even when it's less convenient/efficient is great. It's very easy for the company dep

The point about workers using the new system to simulate the old workflow, even when it's less convenient/efficient is great. It's very easy for the company deploying the system to do insufficient training and for the workers to just try whatever works to get going quickly in the initial phase. If you never check on them they might keep doing the suboptimal thing forever out of habit. Then 2 years later you find out they have separate warehouse gate for each contractor because they never bothered to learn the functionality that lets them assign priorities to contractors. So half the time the warehouse uses like 20% of the warehouse gates for no reason other than lack of training :) Real story BTW.