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For a case like OP's, the worst-case solution is to let the phone agent bypass the system. Ie. They write a note saying 'let OP onto the plane, their seat is 1
by londons_explore 3y ago
For a case like OP's, the worst-case solution is to let the phone agent bypass the system.
Ie. They write a note saying 'let OP onto the plane, their seat is 1A', then mail it to OP.
As far as the system is concerned, OP's ticket may not exist, payment may not exist, flight may not exist, etc. but the note from customer service is enough to get them to their destination.