> I was able to book my flight with the credits. I still don't understand how they were able to when I wasn't. (speculation) the customer support person on the

> I was able to book my flight with the credits. I still don't understand how they were able to when I wasn't. (speculation) the customer support person on the other end of the line likely has multiple windows open containing terminal applications. With terminal A they directly create a booking record in the booking mainframe, filling in some code indicating "booking paid with points". With terminal B they pull up your balance in the points mainframe & manually enter a deduction.