Let's be real, MS doesn't give a flying flip about support. They use their customers as alpha and beta testers. It has been a few years, but the last time I use

Let's be real, MS doesn't give a flying flip about support. They use their customers as alpha and beta testers. It has been a few years, but the last time I used Premium Support it was a miserable experience. The agents knew about as much as I did and wasted my time waiting around for a call backs that solved nothing. They don't care. I would hang my head in shame to be associated with such a rotten organization like MS. I don't know how some of those folks sleep at night working for MS.