Does it though? I mean it's not perfect (what is?) but one has to consider the amount of software which exists, the complexity of the work done by such software

Does it though? I mean it's not perfect (what is?) but one has to consider the amount of software which exists, the complexity of the work done by such software, the variety of devices on which we expect it to run almost perfectly. Also it's a quite recent thing for people to expect perfectly functioning systems or programs. Back in the 90s, my user behaviour was built around software/hardware sucking, it's still with me to this day: pressing CTRL+S bordering OCD, lack of quick save in games gives me minor anxiety, making backups of backups and not even getting mad anymore if my system crashes. But now I can leave my computer (even Linux) on standby/hibernation for years without ever needing to reboot it to "clean things up". So I don't actually believe software is worse, the best software is better than it used to be, much better I'd say, and the worst is not really that visible anymore. The worst software changed from having functional issues to be the software which works as designed but it's designed by the devil and his minions (like Medium, ironically used by the author to make a point, I'd assume.)