I agree that that's no excuse and I'm genuinely sorry about your wife's experience, but it just doesn't happen to many people. I'm currently on my first iPhone,

I agree that that's no excuse and I'm genuinely sorry about your wife's experience, but it just doesn't happen to many people. I'm currently on my first iPhone, a 13 Mini, and I don't remember it ever "crashing". I don't even know what that looks like, like if there's an error message or if it just hangs or goes black, I don't know how to force-reboot it, because I don't need to. My fiancée and my dad are both on their first iPhones and (because I'm the one who talked them into it) I ask them regularly if they're happy — they both are, with zero issues. To be fair, there was a period when Safari on my iPad would hang occasionally, and that got resolved by an update.