5 ms·

I own an EV, I wouldn't rent one except: single day, and don't make me recharge it. The infrastructure sucks. I don't install charger apps on my phone; the nu

by klyrs 3y ago

I own an EV, I wouldn't rent one except: single day, and don't make me recharge it. The infrastructure sucks. I don't install charger apps on my phone; the number of chargers that just take a credit card and don't require an account -- even my local power utility requires a special card to access their network! With my own car, in my home town, it isn't a problem. My garage has a lvl1 charger for grocery getting; I know a few account-free fast chargers around town, and that's all I need. A multi-day trip, or a rental company putting the onus on me to return it full, just isn't worthwhile.

fasa99 3y ago
On top of this, most times when I am renting, is via an airport. Airports are everywhere, but not everywhere. They're 1-6 hours from whereever you're going. And if your destination is say 4 hours from the airport, necessarily one is going to be worrying about charging as such. That alone slaughters the business model.
ggreer 3y ago
With a Tesla you don't install apps or use a credit card. You just plug into their Superchargers (which are automatically added to your route if the car needs to charge to get to your destination). In the US, the largest gap between superchargers is Coeur d'Alene, Idaho to St. Regis, Montana (94 miles). I've gone on road trips all over the western US and never worried about charging.
- idop 3y ago
  1. You're talking about Tesla ownership, not rental. 2. You still need a very specific payment source, even if it's not physically on you at the time of purchase. If you're a foreigner, this may be literally impossible for you. Many places only work by linking with your local bank account. Tourists do not have local bank accounts.
  - ggreer 3y ago
    Hertz just adds the charging costs to your rental bill. You don't set up any sort of payment in the car. The experience is the same as owning a Tesla.
    - idop 3y ago
      I see, as far as I know that is not possible with Tesla rental in the UK (where my experience was). This is nice, but does it work with non-Superchargers? I wouldn't want to be tied down to one provider on vacation. Superchargers are rare in some countries.
      - ggreer 3y ago
        The article is about Hertz renting out Teslas in the US. That's what I was talking about, and that's what I thought you were talking about because you didn't mention that your experience was based on renting a different brand of EV in a different country. Teslas work fine with 3rd party chargers. It's just that (as you noticed with your Polestar rental) 3rd party chargers are inconvenient and tend to be poorly maintained.
- klyrs 3y ago
  That's cool, but I'm not a tesla owner and I don't live in your country. When speaking of an international rental firm, I hope you understand that I'm going to base my expectations on past experiences, and not the best-case story of a tesla owner in a country I actively avoid traveling to.
  - ggreer 3y ago
    The experience of renting a Tesla from Hertz is the same across countries. You can use Superchargers just like if you owned the vehicle. Hertz adds the charging costs to your bill. And looking at Tesla's charging map, the density of chargers in Europe is greater than in the western US. When I drove to Salt Lake City (800 miles), there were 14 Superchargers along the route. A similar trip in the EU or UK would have twice as many. Basing your expectations on past experiences makes sense, but it also makes sense to update those expectations based on the reports of people who have been there and done that, so to speak.
    - klyrs 3y ago
      Between the site guidelines and Tesla's (in)famous lack of PR, I am compelled to assume that you are not a shill. But it always astounds me how reliably Tesla owners attempt to convince me that water isn't wet. It really feels like you're trying to sell me on renting a Tesla from Hertz. But Hertz has written down their Teslas and they're replacing them with ICE vehicles. So why are you trying to convince me that renting a Tesla from Hertz is a good experience, when I can't even do that today? If it's such a good experience, what is this article about? What do you know that the finance wonks at Hertz don't know? Sell to me. Why do I want to rent a car that's renowned for its big-screen touch interface, drunk&stoned UX decisions like the yoke, hitting parked emergency vehicles, and uploading livefeeds from the cabin for Tesla employees' amusement? What's the actual valprop over a Yaris, which has never tried to steer me into oncoming traffic? (message between the lines: attempt to entice me with FSD, or autopilot, and you will only undermine your case) Because right now you're trying to move me from "charging a rental in a foreign country isn't stress I need in my life" to "this guy on the internet thinks that charging a Tesla is almost as easy as gassing up a Yaris." And that's still a million miles from sold.
- hackernewds 3y ago
  Still have to wait in a queue though
idop 3y ago
A thousand times this. Hertz dumped a Polestar on me on a 6 week trip in Britain and it was absolutely ridiculous. No cash option anywhere. Most charging stations didn't even accept a credit card, and those that did required installing a badly written app that only works 20% of the time. Most apps/chargers only link your bank account, and I'm a fucking tourist, I don't have a bank account. And to top it all off, absolutely no charger anywhere gives out receipts, so I couldn't present the receipts/invoices for tax purposes.
- timthorn 3y ago
  > Most apps/chargers only link your bank account That's just not true of the UK market. Most fast chargers accept credit cards using a contactless reader - indeed, by law, they will soon all have to. Of the main charging networks app based payments: Shell - charges to your credit card, BP Pulse - credit account topped by by credit card, PodPoint - credit account topped up by credit card, VendElectric - credit account topped up by credit card, Fuuse/evpoint - charges to your credit card, Mer - charges to your credit card, ChargePoint - credit account topped up by credit card
  - idop 3y ago
    You probably know better than me, but in those 6 weeks I drove in England, Scotland, Wales and Northern Ireland, and I charged a lot, in many different stations. Many did not accept a credit card: In Scotland, many chargers only accepted some specialty charging card that foreigners can't buy. Many stations claimed they do accept credit cards, but when I got there, card payments were conveniently "disabled at this time". Apps that did take credit card _all_ refused to work with non-British billing addresses. The only app I got to work was ChargePoint, and I only succeeded in that after many trails and errors, looking for ways to trick it into thinking I was British and getting it to successfully charge my card (which eventually I did). And they do not charge your card per session, they randomly bill your card based on usage predictions. They still haven't returned me the 75 pounds they stole from me on the last day of my rental, because they figured I was surely going to need them soon. And again, no receipts anywhere. All in all, it was an awful experience. EDIT: I only now notice that I wrote _most_ stations only link with your credit card. That's most probably an exaggeration, I suppose that was just the impression I ended with. All in all, I wasted exorbitant amounts of time on that trip purely on charging. Quite a few stations also failed on me, now that I'm ranting. In Northern Ireland, chargers often could not be used because there was no cell reception so I couldn't use the app, and cards were not accepted. One charger abruptly terminated my session mid-charge and made a scary noise and refused to work again. Turns out the charger stopped because _it itself_ lost Internet connection.
m463 3y ago
I take it you don't have a tesla? I've had a non-tesla EV and the infrastructure did suck. The infrastructure for a tesla is significantly better, and you don't have to install an app - everything is right there built into the car. It will add charging stops as part of navigation if you want. The superchargers are plentiful, have lots of stalls (rarely full) and are very fast. There is no fumbling with apps, credit cards or payment authorization, you just plug in.
- klyrs 3y ago
  Thanks, but I've read their ad copy before.
troyvit 3y ago
I'm trying to imagine having to have an account or install an app to gas up my Pontiac and I'm like ... gulp I better take really good care of this car.
Reason077 3y ago
> "The infrastructure sucks." This depends a lot on where you are. I rented >10 times from Hertz in the UK last year, got an EV every time (mostly Polestar), and drove thousands of miles. Chargers are, now days, pretty much everywhere that you need them to be. Absolutely no issues charging, aside from the extortionate cost of a few of them, perhaps! UK law requires that all new chargers support "ad-hoc" payment with a credit/debit card, which makes everything very easy and convenient (although often you can get a discounted rate by using membership-based apps).

by klyrs 3y ago

fasa99 3y ago

On top of this, most times when I am renting, is via an airport. Airports are everywhere, but not everywhere. They're 1-6 hours from whereever you're going. And if your destination is say 4 hours from the airport, necessarily one is going to be worrying about charging as such. That alone slaughters the business model.

ggreer 3y ago

With a Tesla you don't install apps or use a credit card. You just plug into their Superchargers (which are automatically added to your route if the car needs to charge to get to your destination). In the US, the largest gap between superchargers is Coeur d'Alene, Idaho to St. Regis, Montana (94 miles). I've gone on road trips all over the western US and never worried about charging.

idop 3y ago
1. You're talking about Tesla ownership, not rental. 2. You still need a very specific payment source, even if it's not physically on you at the time of purchase. If you're a foreigner, this may be literally impossible for you. Many places only work by linking with your local bank account. Tourists do not have local bank accounts.
- ggreer 3y ago
  Hertz just adds the charging costs to your rental bill. You don't set up any sort of payment in the car. The experience is the same as owning a Tesla.
  - idop 3y ago
    I see, as far as I know that is not possible with Tesla rental in the UK (where my experience was). This is nice, but does it work with non-Superchargers? I wouldn't want to be tied down to one provider on vacation. Superchargers are rare in some countries.
    - ggreer 3y ago
      The article is about Hertz renting out Teslas in the US. That's what I was talking about, and that's what I thought you were talking about because you didn't mention that your experience was based on renting a different brand of EV in a different country. Teslas work fine with 3rd party chargers. It's just that (as you noticed with your Polestar rental) 3rd party chargers are inconvenient and tend to be poorly maintained.
klyrs 3y ago
That's cool, but I'm not a tesla owner and I don't live in your country. When speaking of an international rental firm, I hope you understand that I'm going to base my expectations on past experiences, and not the best-case story of a tesla owner in a country I actively avoid traveling to.
- ggreer 3y ago
  The experience of renting a Tesla from Hertz is the same across countries. You can use Superchargers just like if you owned the vehicle. Hertz adds the charging costs to your bill. And looking at Tesla's charging map, the density of chargers in Europe is greater than in the western US. When I drove to Salt Lake City (800 miles), there were 14 Superchargers along the route. A similar trip in the EU or UK would have twice as many. Basing your expectations on past experiences makes sense, but it also makes sense to update those expectations based on the reports of people who have been there and done that, so to speak.
  - klyrs 3y ago
    Between the site guidelines and Tesla's (in)famous lack of PR, I am compelled to assume that you are not a shill. But it always astounds me how reliably Tesla owners attempt to convince me that water isn't wet. It really feels like you're trying to sell me on renting a Tesla from Hertz. But Hertz has written down their Teslas and they're replacing them with ICE vehicles. So why are you trying to convince me that renting a Tesla from Hertz is a good experience, when I can't even do that today? If it's such a good experience, what is this article about? What do you know that the finance wonks at Hertz don't know? Sell to me. Why do I want to rent a car that's renowned for its big-screen touch interface, drunk&stoned UX decisions like the yoke, hitting parked emergency vehicles, and uploading livefeeds from the cabin for Tesla employees' amusement? What's the actual valprop over a Yaris, which has never tried to steer me into oncoming traffic? (message between the lines: attempt to entice me with FSD, or autopilot, and you will only undermine your case) Because right now you're trying to move me from "charging a rental in a foreign country isn't stress I need in my life" to "this guy on the internet thinks that charging a Tesla is almost as easy as gassing up a Yaris." And that's still a million miles from sold.
hackernewds 3y ago
Still have to wait in a queue though

idop 3y ago

A thousand times this. Hertz dumped a Polestar on me on a 6 week trip in Britain and it was absolutely ridiculous. No cash option anywhere. Most charging stations didn't even accept a credit card, and those that did required installing a badly written app that only works 20% of the time. Most apps/chargers only link your bank account, and I'm a fucking tourist, I don't have a bank account. And to top it all off, absolutely no charger anywhere gives out receipts, so I couldn't present the receipts/invoices for tax purposes.

timthorn 3y ago
> Most apps/chargers only link your bank account That's just not true of the UK market. Most fast chargers accept credit cards using a contactless reader - indeed, by law, they will soon all have to. Of the main charging networks app based payments: Shell - charges to your credit card, BP Pulse - credit account topped by by credit card, PodPoint - credit account topped up by credit card, VendElectric - credit account topped up by credit card, Fuuse/evpoint - charges to your credit card, Mer - charges to your credit card, ChargePoint - credit account topped up by credit card
- idop 3y ago
  You probably know better than me, but in those 6 weeks I drove in England, Scotland, Wales and Northern Ireland, and I charged a lot, in many different stations. Many did not accept a credit card: In Scotland, many chargers only accepted some specialty charging card that foreigners can't buy. Many stations claimed they do accept credit cards, but when I got there, card payments were conveniently "disabled at this time". Apps that did take credit card _all_ refused to work with non-British billing addresses. The only app I got to work was ChargePoint, and I only succeeded in that after many trails and errors, looking for ways to trick it into thinking I was British and getting it to successfully charge my card (which eventually I did). And they do not charge your card per session, they randomly bill your card based on usage predictions. They still haven't returned me the 75 pounds they stole from me on the last day of my rental, because they figured I was surely going to need them soon. And again, no receipts anywhere. All in all, it was an awful experience. EDIT: I only now notice that I wrote _most_ stations only link with your credit card. That's most probably an exaggeration, I suppose that was just the impression I ended with. All in all, I wasted exorbitant amounts of time on that trip purely on charging. Quite a few stations also failed on me, now that I'm ranting. In Northern Ireland, chargers often could not be used because there was no cell reception so I couldn't use the app, and cards were not accepted. One charger abruptly terminated my session mid-charge and made a scary noise and refused to work again. Turns out the charger stopped because _it itself_ lost Internet connection.

m463 3y ago

I take it you don't have a tesla? I've had a non-tesla EV and the infrastructure did suck. The infrastructure for a tesla is significantly better, and you don't have to install an app - everything is right there built into the car. It will add charging stops as part of navigation if you want. The superchargers are plentiful, have lots of stalls (rarely full) and are very fast. There is no fumbling with apps, credit cards or payment authorization, you just plug in.

klyrs 3y ago
Thanks, but I've read their ad copy before.

troyvit 3y ago

I'm trying to imagine having to have an account or install an app to gas up my Pontiac and I'm like ... gulp I better take really good care of this car.

Reason077 3y ago

> "The infrastructure sucks." This depends a lot on where you are. I rented >10 times from Hertz in the UK last year, got an EV every time (mostly Polestar), and drove thousands of miles. Chargers are, now days, pretty much everywhere that you need them to be. Absolutely no issues charging, aside from the extortionate cost of a few of them, perhaps! UK law requires that all new chargers support "ad-hoc" payment with a credit/debit card, which makes everything very easy and convenient (although often you can get a discounted rate by using membership-based apps).