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>Rented Model Y. Show up and no Model Y. I don't understand how this isn't considered fraud. If you try to cancel your trip, they want to charge a crazy fee, b
by aftbit 3y ago
>Rented Model Y. Show up and no Model Y.
I don't understand how this isn't considered fraud. If you try to cancel your trip, they want to charge a crazy fee, but if they don't have the car that you reserved, sorry maybe we can offer you another one. Rental car companies need a good lashing from a government regulator.
- FourHand451 3y agoIt's been a while since I've rented, but I assume this is covered in the agreement when you make a booking. I'd guess their butts are covered from the fraud perspective. Maybe misleading advertisement though?
- threeseed 3y agoAs Jerry Seinfeld once said: They know how to take the reservation. They just don't know how to hold the reservation.
- ilikepi 3y agoGenerally you don't rent a specific model, you rent a "So-and-so or similar". And undoubtedly the rental agreement specifically gives them permission to make substitutions. It's unlikely this scenario has not been fully mitigated by corporate legal and risk management.