I think your first instinct is the correct one. But I don't buy the argument that these jobs are somehow empowering them. My criticism is towards the entitleme

I think your first instinct is the correct one. But I don't buy the argument that these jobs are somehow empowering them. My criticism is towards the entitlement of shoppers who think self checkout is too clunky and having to interact with a cashier is too annoying but expect an army of people to work behind the scenes (be it anywhere in the world) to make it easy for them.