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Past week I travelled to London by train. I tried to book this trip a couple of months in advance from Deutsche Bahn website, but only got obscure error message
by weinzierl 3y ago
Past week I travelled to London by train. I tried to book this trip a couple of months in advance from Deutsche Bahn website, but only got obscure error messages when finalizing the booking(*).
So I tried the french SNCF app and the booking was done in a couple of minutes, all tickets conveniently in the app - expect for the German leg of the travel. SNCF sent me a Deutsche Bahn paper ticket via snail mail.
(*) Tried for about a week, on different computers, my mobile, from another account. Sent a complaint, received an email answer that said they could not help me, but I could send my email to another address - except the other address was the very address I sent my complaint in the first place. Went to Deutsche Bahn office eventually, train I wanted was supposedly booked out, which I know wasn't true because booked it later via SNCF. They reluctantly tried to find me an alternative, but apparently they had to go through all the combinations manually. It took forever and wasn't successful either.
- AlbertoGP 3y agoI did that trip several times years ago. I too tried first to book it via DB but ended up buying it from SNCF.
- dewey 3y agoTry trainline.com next time, there’s many official DB resellers if you run into issues with their site.
- weinzierl 3y agoThanks, I did not know that. My point was more that German authorities and their privatized successors are so stuck in their paper based processes, that even when you book via a reseller app (line SNCF) they'll have to send paper per mail.
- dewey 3y agoThat’s indeed a bit weird, I book quite often and haven’t had a paper tickets in 10 years even with frequent cross border (Austria / Germany) travel. Have encountered many other issues with DB of course!