> Today it feels that customer experience has been replaced by cost cutting. I feel like it's the case for literally every single industry, everything is getti

> Today it feels that customer experience has been replaced by cost cutting. I feel like it's the case for literally every single industry, everything is getting worse for the end user point of view. Public services, jobs, hospitals, cars, new houses, online services, mobile apps... I think globalisation allowed things to get better and cheaper up to a point and now that we can't delocalize to cheaper places we have to cut corners somewhere else and the entire stack is suffering from it