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A member of our warehouse team contacted me. Here's how the conversation unfolded at work: Warehouse Team Member: "Could you log into the App Store and downlo
by schappim 3y ago
A member of our warehouse team contacted me.
Here's how the conversation unfolded at work:
Warehouse Team Member: "Could you log into the App Store and download an app for the printer to work?"
Me: "That doesn't sound right." I remotely accessed the warehouse computer, opened a random PDF document, and hit 'Print'. The printer queue looked normal to me.
Me: "It seems to be printing just fine."
Warehouse Team Member: "No, it actually prints a message that says you need to install the app."
Me: "What really? Can you send me a photo of it?"
Warehouse Team Member: Sends the photo in Slack.
Me: "This is something I have to Tweet..."
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Edit: Imagine being the product manager who made this decision...
- kioshix 3y agoI would use a baseball bat to fix it, that's so evil.
- technion 3y agoA while back I was in a partner channel meeting for hp and it was all enthusiastic cheers for this specific decision.
- LaundroMat 3y agoMetrics will go up, hooray!
- arp242 3y agoWhat's even the benefit for HP? What do they gain by people installing this app?
- TrueGeek 3y agoMy guess is that once the app is installed it's easier to convince the user to sign up for an ink subscription. And then once that's done it's easy for the user to forget they've done that. They won't even see the charge, it'll just be lost among the tons of other "Apple.com" charges that come across each month.
- hulitu 3y agoSelling usage data ?
- bhhaskin 3y agoAnd yet people keep buying hp printers
- M95D 3y agoI wouldn't call that type of managers "people". They're monsters.