It's funny you should say that, because Microsoft does it the other way round. And they have the absolute worse premium support ever. I remember a slide from th

It's funny you should say that, because Microsoft does it the other way round. And they have the absolute worse premium support ever. I remember a slide from the CIO conference a few years ago that made the rounds saying that the rule for Microsoft Premium support is you don't buy Microsoft Premium support. It's obviously a joke, since without those contracts Microsoft is pretty unlikely to ever respond to your mail.