It won’t be quick but I would bet that they could make fairly big improvements quickly if they had a less chaotic leader: someone who acknowledges the problem a

It won’t be quick but I would bet that they could make fairly big improvements quickly if they had a less chaotic leader: someone who acknowledges the problem and makes it their top priority instead of chasing impulses or being obsessed with something which would be cool if it worked but doesn’t. I guarantee that there are people in that organization who know how to improve reliability but aren’t empowered in a culture of intimidation.