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Software has significant effects on people that isn't immediately apparent to the designers. I'm sure that the contractors who designed accounting software for
by 0xbadcafebee 3y ago
Software has significant effects on people that isn't immediately apparent to the designers.
I'm sure that the contractors who designed accounting software for the UK Post Office didn't expect to ruin the lives of hundreds of people. https://www.bbc.com/news/business-56718036 https://www.bbc.com/news/business-56718036
I'm sure the designers of Facebook didn't mean to inspire a mental health crisis for young people. https://www.sciencenews.org/article/social-media-teens-mental-health https://www.sciencenews.org/article/social-media-teens-menta...
I'm sure the designers of GPS software didn't mean for hundreds of people to drive into lakes while blindly following the GPS. https://duckduckgo.com/?t=ftsa&q=google+maps+errors+lead+to+driving+into+lakes&ia=web https://duckduckgo.com/?t=ftsa&q=google+maps+errors+lead+to+...
I'm sure the designers of predictive policing software didn't mean to racially discriminate. https://www.technologyreview.com/2020/07/17/1005396/predictive-policing-algorithms-racist-dismantled-machine-learning-bias-criminal-justice/ https://www.technologyreview.com/2020/07/17/1005396/predicti... Same for facial recognition software. https://jolt.law.harvard.edu/digest/why-racial-bias-is-prevalent-in-facial-recognition-technology https://jolt.law.harvard.edu/digest/why-racial-bias-is-preva...
The longer that we continue to be flippant about the impact of software on the lives of people, the longer people will suffer due to our laziness and unprofessionalism.