> Today it feels that customer experience has been replaced by cost cutting This seems to be true of all businesses, and I really hate it. Flying sucks, trying

> Today it feels that customer experience has been replaced by cost cutting This seems to be true of all businesses, and I really hate it. Flying sucks, trying to reach a human for any reason sucks, lines are huge everywhere. Life just seems a lot more stressful purely to put a few extra bucks in shareholders' pockets.