4 ms·
10 years of support is pretty good
by supportengineer 3y ago
10 years of support is pretty good
- beeboobaa3 3y agoMost of my home appliances are older than that, and didn't need "support"
- kube-system 3y agoI've had a half-dozen appliance failures that required support in the past 10 years. Funny enough, most of them were made by a large korean conglomerate that also makes phones.
- bdcravens 3y agoBoth my refrigerator and washing machine from them needed support (since been replaced with other brands)
- StressedDev 3y agoYour home appliances are not connected to a computer network (hopefully)
- bunderbunder 3y agoSame, but that's probably going to change as soon as appliance manufacturers succeed in forcing me to start buying "smart" appliances.
- Syonyk 3y agoOnly in the warped, "5 years is ancient!" sort of compressed timeframe of consumer electronics. It's not hard at all to find a wide range of parts for 20-30 year old vehicles - though quite a bit of this is due to the OEM not being able to lock down physical parts. I expect it will be far harder to maintain current cars in 30 years than a 1990s car today, due to exactly this issue: "Well, we don't build parts, but you also can't replace a door handle with one that doesn't support VIN-pairing, and you can't use a used one because it's VIN-pared to that other car so... would you like a loyalty discount on a new one?"
- dwighttk 3y agoSome vehicles… and they originally cost at least an order of magnitude more
- threeseed 3y agoThe analogy to a car is a poor one. Your phone has all your personal information and has the ability to record conversations or take video. All of which is secured on the assumption that you can’t just replace a component with a compromised one. And we do know that sophisticated state actors do exist and are willing to go after journalists, dissidents even protestors. We need a way for these devices to be repaired or supported longer but allowing any random component is not the answer.
- hagbard_c 3y ago> allowing any random component is not the answer. Leave that up to the owners of the device, they know better what they want than you do. Will there be scam attempts? Sure there will, like there are already. Inform about that risk - without exaggerating for monetary purposes - and let the customer decide. Not you, not the manufacturer, not the government.
- threeseed 3y agoHow would owners possibly know that a compromised component has been added ? And we have decades of experience that the majority of people simply do not care enough to learn about the intricacies of their products and would prefer vendors do that on their behalf.
- hagbard_c 3y ago> How would owners possibly know that a compromised component has been added ? Some will, some won't. They don't need you or some other individual or company or institution to decide for them they are too ignorant to decide for themselves where to go for replacement parts. If you're so worried over these problems just take the thing to Apple to have it repaired but leave open the option for others to get their own parts and repair it themselves or have someone repair it for them. The same goes for anyone else, it is not as if the option to use 'authorised' repair services will disappear.
- seba_dos1 3y agoI would get pretty mad if my phones and PCs were supported for 10 years only.