4 ms·

I liked this post on the topic - http://37signals.com/svn/archives2/dont_scar_on_the_first_cut.php http://37signals.com/svn/archives2/dont_scar_on_the_first_cu.

• vacri 14y ago
  "embed the learning in the organizational memory as a story instead of a policy" That memory is hard to maintain with procedural changes in modern times, as employees move around quite frequently.