I've spent a couple of years working in customer service. I was continually mystified by people's behavior. I would spend a large amount of time trying to compr

I've spent a couple of years working in customer service. I was continually mystified by people's behavior. I would spend a large amount of time trying to comprehend why they did something and couldn't gain any purchase on a possible answer. Some people's behavior had an element of randomness in the sense of not adhering to a pattern.