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Klarna used the OpenAI Assistants API to automate the work of ~7000 support agents.

• nicce 3y ago
  I believe you have one zero too much over there https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/ https://www.klarna.com/international/press/klarna-ai-assista...
  • babelfish 3y ago
    Oops, thanks!
• deleted 3y ago
  [deleted]
• kerkeslager 3y ago
  ...which is not necessarily evidence that Klarna has obtained value from OpenAI Assistants API. It's quite possible (likely, even) that this has effectively been a complete removal of support. I haven't used Klarna, but a few other products I've used are unsupported now because human support were replaced with AI "support" that is completely useless.