The criticism in the article seems pretty weak. If the goal was an omniscient oracle, then, yeah, probably not the god you were expecting. However, I don't see

The criticism in the article seems pretty weak. If the goal was an omniscient oracle, then, yeah, probably not the god you were expecting. However, I don't see how this is not more cost effective than an outsourced call center. Speaking to a person in another country who barely understands my language and has 5 scripted responses can't be an improvement. The article does not even speak to error rates for humans performing the same task.