> I'm kind of surprised at the customer service numbers. Chatbots existed before ChatGPT. Interesting, what makes you skeptical about LLMs' efficiency in custo

> I'm kind of surprised at the customer service numbers. Chatbots existed before ChatGPT. Interesting, what makes you skeptical about LLMs' efficiency in customer service? It's not like classic chatbots were doing a phenomenal job I don't see why your run of the mill LLM would fail to do a better job.