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> extract more money from their existing pool of committed subscribers. This is something a lot of companies are learning. A lot of your current customers will
by MattGaiser 3y ago
> extract more money from their existing pool of committed subscribers.
This is something a lot of companies are learning. A lot of your current customers will pay a ton more, so better to dump the less committed customers and focus on the willing to pay niche.
Explains the decline of customer service in many ways. Unless you pay a lot of money, you probably are not worth serving well, as you weren't committed to the product in the first place.
- Workaccount2 3y agoThis is painfully true and so many excellent sources suffer because of it. By and large, people _will not_ pay if they don't have to and don't have to show their face. I could write about this ad nauseam, even the most ostensibly wealthy and honest communities, you still get something silly like 95% free 5% paying. It's not even necessarily malicious, it's just that people have this deeply embedded feeling that they are entitled to digital content, without ever really thinking about monetization.