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It will be interesting to see how liability will play out with cases, where someone followed the official chatbot advice in good faith but was actually acting a
by baxtr 3y ago
It will be interesting to see how liability will play out with cases, where someone followed the official chatbot advice in good faith but was actually acting against the law.
In a somewhat similar case, Air Canada's chatbot gave incorrect price information to a traveller. The airline later argued its chatbot is a "separate legal entity that is responsible for its own actions". However:
> The British Columbia Civil Resolution Tribunal rejected that argument, ruling that Air Canada had to pay Moffatt $812.02 (£642.64) in damages and tribunal fees.
Source: https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know https://www.bbc.com/travel/article/20240222-air-canada-chatb...
- dartos 3y agoIgnorance of the law isn’t an excuse, right? If you read a post on Reddit from someone claiming to be a lawyer and you break the law, who’s in trouble?