Have you considered fixing support via Cloudflare instead of offering free diamond tier support to the lucky users whose complaints you read? My company recent

Have you considered fixing support via Cloudflare instead of offering free diamond tier support to the lucky users whose complaints you read? My company recently started to offer premium support for more money, how about that? "Pay 100$ to receive a response within 12 hours!" "Pay 500$ to receive a response within an hour!" More money for you, less frustrating and potentially business-ruining outages for customers. Last example was comically quick to find by the way. https://news.ycombinator.com/context?id=39317352 https://news.ycombinator.com/context?id=39317352