I don't really see a distinction in effect between forcing a human to follow a script and getting a chatbot to impersonate a human. How is it "bad customer serv

I don't really see a distinction in effect between forcing a human to follow a script and getting a chatbot to impersonate a human. How is it "bad customer service" in one hand and "unethical and creepy" on the other? How is it not just unethical, creepy, and bad customer service all around? of course, both actually are clearly unethical if they don't appear to be representing corporate interests, but I haven't run into this issue outside of robocalls (which are, I believe, illegal already).