My perspectives from being a software developer at Xerox Canada until being downsized: 1. The folks running the show started out as copier salesmen who had tro

My perspectives from being a software developer at Xerox Canada until being downsized: 1. The folks running the show started out as copier salesmen who had trouble getting their heads around the fact that the banks, utilities, governments etc running high volume printers used mainframes which required mainframe software for the printers to be useful. 2. Revenue from printers (click charges) was entirely credited to sales. The software that enabled the sale and click charges was looked upon only as expense. Its contribution to revenue was ignored. 3. Technologies were abandoned at a slightly lower rate than Chromebooks. Customers were left holding the bag with dead ended platforms and applications. The concept of investment protection, providing a growth path for customer software on Xerox platforms simply did not exist. As many have mentioned, Xerox was expert at throwing away the future and continues to shrink.