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I'm a pretty happy Vultr customer. One of their engineers spent time troubleshooting an IPv6/BGP related issue eventually isolating my vps to one of their back

I'm a pretty happy Vultr customer. One of their engineers spent time troubleshooting an IPv6/BGP related issue eventually isolating my vps to one of their backbone providers that still had a clear path to my home. Spectrum on the other hand refused to even acknowledge that I had an issue despite me having reams of traceroutes demonstrating that my home connection had disappeared into an IPv6 black hole for a very large portion of the internet at large. So yeah - the company I have <$50/mo spend with cared more about making things work than the company I pay a lot more for an internet connection. So... I'm going to give Vultr a pretty big pass on this goof up.

kstrauser 3y ago
That's a great way to look at it and very considerate of you. I'd still read any future ToS changes with a magnifying glass. Hope that it's a one-time mistake. Verify that it's not the start of a trend.
jjcm 3y ago
Big +1 to being a happy customer. I’ve been switching a bunch of my linode VPSs to vultr and have been quite happy with the cost and performance. This has been the first I’ve seen anything negative in my experiences with them. Will also continue to use them given they removed this.
karmakaze 3y ago
I'm also a happy Vultr customer for many years. The original story was a bummer because it had me thinking where I should take my business and how much of a bother it would be to relocate it. I was perfectly set on doing so. This later reversal news means I don't have to now. But.. I'm not giving them a big pass. I will look at their services and ToS more carefully from now on out, and have a migration plan in place in case of future hijinks.
julienmarie 3y ago
Same. Quite happy overall. Had a major issue a couple weeks ago when docker hub registry banned some Vultr IPs (v6) and I could not deploy anything on my kubernetes cluster. It took a while, but things got resolved. Vultr's CTO even looked at the issue personally which is a really good sign in a company when top management stay in touch with customers, even small ones.
doctor_eval 3y ago
I'm with the parent here, Vultr has been awesome for me and I'm a very happy customer. Very glad to see them walk this back. That said, while IANAL, I have been involved in a relatively large number of contract negotiations. The TOS were ambiguous enough that our collective interpretation was almost certainly enforceable, if it came to that. The problem is that the definition of "user content" was so broad as to allow for almost no distinction between private and public uses of the data. So it's irksome that their lawyers blamed us non-lawyers, when from my perspective it was clearly Vultr's lawyers who failed here. But nevertheless I'm gonna take the win :-)

kstrauser 3y ago

That's a great way to look at it and very considerate of you. I'd still read any future ToS changes with a magnifying glass. Hope that it's a one-time mistake. Verify that it's not the start of a trend.

jjcm 3y ago

Big +1 to being a happy customer. I’ve been switching a bunch of my linode VPSs to vultr and have been quite happy with the cost and performance. This has been the first I’ve seen anything negative in my experiences with them. Will also continue to use them given they removed this.

karmakaze 3y ago

I'm also a happy Vultr customer for many years. The original story was a bummer because it had me thinking where I should take my business and how much of a bother it would be to relocate it. I was perfectly set on doing so. This later reversal news means I don't have to now. But.. I'm not giving them a big pass. I will look at their services and ToS more carefully from now on out, and have a migration plan in place in case of future hijinks.

julienmarie 3y ago

Same. Quite happy overall. Had a major issue a couple weeks ago when docker hub registry banned some Vultr IPs (v6) and I could not deploy anything on my kubernetes cluster. It took a while, but things got resolved. Vultr's CTO even looked at the issue personally which is a really good sign in a company when top management stay in touch with customers, even small ones.

doctor_eval 3y ago

I'm with the parent here, Vultr has been awesome for me and I'm a very happy customer. Very glad to see them walk this back. That said, while IANAL, I have been involved in a relatively large number of contract negotiations. The TOS were ambiguous enough that our collective interpretation was almost certainly enforceable, if it came to that. The problem is that the definition of "user content" was so broad as to allow for almost no distinction between private and public uses of the data. So it's irksome that their lawyers blamed us non-lawyers, when from my perspective it was clearly Vultr's lawyers who failed here. But nevertheless I'm gonna take the win :-)