The customers who don't need phishing training - the ones who recognize what you are doing - will be understanding at best, and slightly annoyed at worst. The

The customers who don't need phishing training - the ones who recognize what you are doing - will be understanding at best, and slightly annoyed at worst. The customers who need phishing training are going to become more confused. Since some of the phishing emails now come from the bank, they are going to have a harder time than ever figuring out which emails are legitimate. Offer free guides and classes to help your customers learn to remain safe. Do not include phishing tests that erode trust and confuse your most vulnerable customers.