It's more of a long-tail effect. Outlook has a lot of features, and it's a bit bloaty in the sense that they could be better organized but having supported peo

It's more of a long-tail effect. Outlook has a lot of features, and it's a bit bloaty in the sense that they could be better organized but having supported people using outlook for a couple of years I can say that people find the Way They Like To Do Things and it's not always the same as everyone else. People find the feature they like and use it. Delegate configurations are very common executives and their assistants. A friend of mine used the notes feature all the time.