As a paying customer of Basho who has had several direct experiences with sales and technical support, I second this. They are incredibly helpful in the event

As a paying customer of Basho who has had several direct experiences with sales and technical support, I second this. They are incredibly helpful in the event of a problem and are passionate about educating their customers to provide the highest chance of success with their products. They are honest about the limitations imposed by Riak and will go out of their way to help identify a solution. I have literally never had as positive an experience with a technical support team as with Basho. It is very refreshing.