I worked as a dev at a startup building a competing online memorial product. We were small enough that moderation was split among the team, so I did a fair bit.

I worked as a dev at a startup building a competing online memorial product. We were small enough that moderation was split among the team, so I did a fair bit. I'd agree with the author here that violent or horrible content was rare, but when it did come through it always stuck in your mind. I'd always be surprised how someone could harbour such incredible hate against a dead person that they'd want to bestow it further onto their grieving loved ones. Overall, there was always at least an equal amount of incredibly deep and touching comments though. If I'm honest the things that were always the most sad to me were the memorials with no comments at all and an obituary that said not much more than that there would be no service.