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I love HN.

• graypegg 3y ago
  "I wish the Xs at Y would make Y do Z" > "Hi, I'm a X from Y. Y already does Z. I did that last Tuesday." Always my favourite genre of interactions on this site.
• layer8 3y ago
  There should be no need for HN to provide this kind of support channel. It exhibits how things don’t work.
  • thiht 3y ago
    It's not support at all in this case, don't mix everything. Someone says something wrong about a product you're literally working on, there's nothing wrong in responding.
  • dev_tty01 3y ago
    You are assuming the parent poster actually attempted to go through support and work through the issue. I don't see indication of that. If anything, this thread indicates to me that many people form an opinion of a product and never seek support or never seek to revisit the issue and see if it has been fixed.