Unfortunately, most humans involved in these processes are satisfied with being cogs in the wheel. Nothing wrong with that, they have their own bills to pay and

Unfortunately, most humans involved in these processes are satisfied with being cogs in the wheel. Nothing wrong with that, they have their own bills to pay and a hundred other things to be worried about. A system that can even allow anyone to “flag” potential process issues to be bubbled up will be quite useful. Such as the role played by X and Google reviews for most private businesses. Or the “How was your experience?” machines outside washrooms with three smiley buttons goes a long way than not having any feedback loop.