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And to clarify for those who came straight to the comments - this wasn't a case of the customer buying a new PSU and just assuming the cables matched. This was
by didntcheck 3y ago
And to clarify for those who came straight to the comments - this wasn't a case of the customer buying a new PSU and just assuming the cables matched. This was an RMA unit, and was sent to him without cables. I don't see how this can be interpreted in any other way than him being intended to use existing cables (and even if that was an oversight, it's still theirs to bear the consequences)
EVGA are quoting warranty conditions, but surely this just comes under common tort liability, at least for the material cost of the damaged drives?
- barfbagginus 3y agoSeems like they could also be liable to cover the cost that would reasonably be incurred by a company with a good backup and disaster recovery plan.
- polartx 3y agoYes. And they instructed him as per their RMA process not to send in accessories such as cables when he was RMAing the original defective power supply.