3 ms·

So they changed pins, and kept keying? That is just pure absolute evil. In these cases 80% of retail box and the power supply itself should be covered with re

by Ekaros 3y ago

So they changed pins, and kept keying? That is just pure absolute evil. In these cases 80% of retail box and the power supply itself should be covered with red warning label. "PINOUT CHANGED! WILL CAUSE PERMANENT SYSTEM DAMAGE"

justinclift 3y ago
Probably EVGA should cease sales of the updated supply and proactively remove them from any channel suppliers/shops/etc. The redesigned power supplies are probably otherwise fine, but at the very least EVGA need to ensure the pin out doesn't let previous gen cables be plugged in. Otherwise they're just asking for liability issues like happened here. :(
- paulmd 3y ago
  the cable sets are the real problem, though, and the cable sets are in the wild already with no distinctive markings. Those cable sets are ostensibly compatible with almost every decent/good psu that evga made (the entire g2/t2/p2/g3/g5/g6/g7/gq family theoretically share a set) and are marketed as compatible, traded on eBay, etc. They’ve polluted the whole shebang, 20 years of cables need to be tested or replaced. https://www.evga.com/products/product.aspx?pn=101-CK-0850-B9 https://www.evga.com/products/product.aspx?pn=101-CK-0850-B9 The only guaranteed safe way out is to either recall all cable sets from all units in those series and then ship out new ones marked as safe, or ship a free tester board to anyone with any compatible cable string (forever into the future) to validate that a given string is actually safe. Evga isn’t going to do either of those because they’re basically on the way out of business already. They’re down to a skeleton crew etc and certainly are in no financial shape to do a giant recall, even if the big boss wanted to (and I’m guessing he’s the problem). (The really fortunate thing is that it’s just the SATA string so far… but the other PERIF strings do plug into the same ports and are supposed to be compatible too! (I am guessing they fit and would blow up your drives too.) But modern users don’t use the SATA strings that often, because modern hdds use the 3.3v as a “power off” toggle to spin down the drives… so ideally you use molex adapters anyway. But still - I have at least 5x G2 units in my various machines, and I’ve mixed and matched cable sets without thinking - they’re sold as compatible, why wouldn’t I? I’ve used the SATA strings recently on some ssds etc. Not happy about this at all.)
bboygravity 3y ago
This is the hardware equivalent of changing the API for no good reason.
- justinclift 3y ago
  And if you call the new API using the same parameters as the old one, it deletes your data. (!)
Xelbair 3y ago
Seems weird, but i saw something similar happen. We were fixing old QNAP server, and it used normal PSU keying. The thing is - it blew PSU capacitors(with a nice small explosion) after being turned on. we suspected that the old QNAP model had proprietary pin layout for the PSU. No labels of course.
didntcheck 3y ago
And to clarify for those who came straight to the comments - this wasn't a case of the customer buying a new PSU and just assuming the cables matched. This was an RMA unit, and was sent to him without cables. I don't see how this can be interpreted in any other way than him being intended to use existing cables (and even if that was an oversight, it's still theirs to bear the consequences) EVGA are quoting warranty conditions, but surely this just comes under common tort liability, at least for the material cost of the damaged drives?
- barfbagginus 3y ago
  Seems like they could also be liable to cover the cost that would reasonably be incurred by a company with a good backup and disaster recovery plan.
- polartx 3y ago
  Yes. And they instructed him as per their RMA process not to send in accessories such as cables when he was RMAing the original defective power supply.
hypercube33 3y ago
I believe a wise man once said The best thing about standards is there are so many to choose from.And if you don't like any of them you can make your own!

by Ekaros 3y ago

justinclift 3y ago

Probably EVGA should cease sales of the updated supply and proactively remove them from any channel suppliers/shops/etc. The redesigned power supplies are probably otherwise fine, but at the very least EVGA need to ensure the pin out doesn't let previous gen cables be plugged in. Otherwise they're just asking for liability issues like happened here. :(

paulmd 3y ago
the cable sets are the real problem, though, and the cable sets are in the wild already with no distinctive markings. Those cable sets are ostensibly compatible with almost every decent/good psu that evga made (the entire g2/t2/p2/g3/g5/g6/g7/gq family theoretically share a set) and are marketed as compatible, traded on eBay, etc. They’ve polluted the whole shebang, 20 years of cables need to be tested or replaced. https://www.evga.com/products/product.aspx?pn=101-CK-0850-B9 https://www.evga.com/products/product.aspx?pn=101-CK-0850-B9 The only guaranteed safe way out is to either recall all cable sets from all units in those series and then ship out new ones marked as safe, or ship a free tester board to anyone with any compatible cable string (forever into the future) to validate that a given string is actually safe. Evga isn’t going to do either of those because they’re basically on the way out of business already. They’re down to a skeleton crew etc and certainly are in no financial shape to do a giant recall, even if the big boss wanted to (and I’m guessing he’s the problem). (The really fortunate thing is that it’s just the SATA string so far… but the other PERIF strings do plug into the same ports and are supposed to be compatible too! (I am guessing they fit and would blow up your drives too.) But modern users don’t use the SATA strings that often, because modern hdds use the 3.3v as a “power off” toggle to spin down the drives… so ideally you use molex adapters anyway. But still - I have at least 5x G2 units in my various machines, and I’ve mixed and matched cable sets without thinking - they’re sold as compatible, why wouldn’t I? I’ve used the SATA strings recently on some ssds etc. Not happy about this at all.)

bboygravity 3y ago

This is the hardware equivalent of changing the API for no good reason.

justinclift 3y ago
And if you call the new API using the same parameters as the old one, it deletes your data. (!)

Xelbair 3y ago

Seems weird, but i saw something similar happen. We were fixing old QNAP server, and it used normal PSU keying. The thing is - it blew PSU capacitors(with a nice small explosion) after being turned on. we suspected that the old QNAP model had proprietary pin layout for the PSU. No labels of course.

didntcheck 3y ago

And to clarify for those who came straight to the comments - this wasn't a case of the customer buying a new PSU and just assuming the cables matched. This was an RMA unit, and was sent to him without cables. I don't see how this can be interpreted in any other way than him being intended to use existing cables (and even if that was an oversight, it's still theirs to bear the consequences) EVGA are quoting warranty conditions, but surely this just comes under common tort liability, at least for the material cost of the damaged drives?

barfbagginus 3y ago
Seems like they could also be liable to cover the cost that would reasonably be incurred by a company with a good backup and disaster recovery plan.
polartx 3y ago
Yes. And they instructed him as per their RMA process not to send in accessories such as cables when he was RMAing the original defective power supply.

hypercube33 3y ago

I believe a wise man once said The best thing about standards is there are so many to choose from.And if you don't like any of them you can make your own!