When I managed software for a large corporate, I kept a box of pencils on my desk. For around 1/2 the information requests that came through the department (al

When I managed software for a large corporate, I kept a box of pencils on my desk. For around 1/2 the information requests that came through the department (always very important, we need the info now, it will save/make big dollars) the obvious answer was "Work it out from the info you already have. You've got a calculator and spreadsheet - would you like a pencil?" Better to avoid the system handling X than having multiple special cases bulking up the systems, most of which only get used once in a blue moon. No one knows the special cases/programs are there, or what actually do. Even if well documented, no one spends the time required to know what's available. So most of those special features are actually waste of time.