Err, sure. I used to run IT ops (SYS, SRE, and SEC in this context). This article is directed at people who run apps on IT provided infrastructure. But if you w

Err, sure. I used to run IT ops (SYS, SRE, and SEC in this context). This article is directed at people who run apps on IT provided infrastructure. But if you would have interactions like in the example, your org failed on an org level, this is not a tech problem. We used to have very clear and very trustworthy lines of communication and people wouldn't be on chat, they would be on the phone (or today on Teams or whatever) with dev, ops, security, and compliance. Actually, we had at least a liaison on every team, but most often dev ran the apps on ops provided resources. Compliance green-lighted the setup and SR was a dev job. A lot of problems really go away if you do devops in this sense.