This is a pretty fair point you make; I do commend them for going as far as they went with helping the customer. That being said, I still don't believe that in

This is a pretty fair point you make; I do commend them for going as far as they went with helping the customer. That being said, I still don't believe that in this particular case (maybe they do in others) they live up to what they lead to expect of them. So, agree to "slightly" disagree :)