The reason this inevitably faceplants is lack of access to real user feedback. Invariably, someone looks at the numbers and realizes "We could make way more mo

The reason this inevitably faceplants is lack of access to real user feedback. Invariably, someone looks at the numbers and realizes "We could make way more money if we only catered to the top 2% of our customers!" Unfortunately, opinions and needs of the top 2% of customers != a generally useful product. Thus, the reason to try and maintain user volume is better product-market feedback to guide development, instead of revenue.