As an ex-Salesforce engineer, you appear to have a good handle on the engineering implementation side. You had the mechanism to build the workflows and reportin

As an ex-Salesforce engineer, you appear to have a good handle on the engineering implementation side. You had the mechanism to build the workflows and reporting on top. Double down on that because that's your table stakes product. Make sure you include some out-of-the-box workflows that people can tweak.